Store Policy

Thank you for choosing Lucille’s Bridal and Val’s Formalwear to be part of your special day. We have over 50 years of experience working with and styling brides, bridesmaids, mothers of the occasion, flower girls, grooms, and groomsmen. Before placing your order please read our policies.

Order Process
To place an order, you will need to sign a sales agreement which states:
“ALL SALES ARE FINAL. No cancellations, returns, or exchanges. We accept cash, MasterCard, Visa, and Discover. Personal checks are NOT accepted. All merchandise must be picked up and paid in full before wear date. Any shipping date, including rush, are estimated and not guaranteed.”
All gowns are made to order and therefore we require a 60% non-refundable deposit for all bridal gowns. All other merchandise (bridesmaid dresses, mother of the occasion gowns, flower girl dresses, all accessories including headpieces, veils, and shoes, and tuxedos) must be paid in full before an order can be placed. Once a gown has gone into production, no changes to the gown can be made. Once a bridal gown arrives the remaining balance is required within 14 days.

Sizing
Our professional consultants will measure you and consult with the specific designers’ size chart to help in selecting the correct size for you. Your size is determined by your largest measurement, if your measurements fall between sizes we advise you to order the larger size since a dress can always be taken but not let out in most cases. If you request a size other than what our consultant has suggested, you are required to sign that you are requesting a different size. If your requested size does not fit a new dress will not be ordered unless paid for in full and it is up to the customer to pay for any alterations necessary to make the gown fit. For bridal parties we will place the order once all bridesmaids have been measured and paid for their dresses in full.
Fabric
Please note fabric color may vary due to variations of the dye lots and may not be the exact color that was selected from the color swatch. For this reason, we will only place bridal party orders once all bridesmaids have been measured and paid in full in order to reduce the risk of varying dye lots between dresses.

Alterations
We offer in house alterations for our clients however they are not included in the price of the gown. Alterations will be charged according to each alteration that is needed. (For example: If you need a hem and a bustle you will be charged separately for each and will not be charged a flat rate for alterations). Please remember that our gowns are made to order and are not custom made to your specific size. We are not responsible for any alterations we do not perform.

Delivery
To allow adequate time for the proper alterations we recommend that brides order at least 6 to 8 months prior to the wedding and bridesmaids at least 5 months prior. Rush orders can be placed at an additional charge. Once your gown has arrived we will call you to arrange a fitting appointment.

Return Policy
Due to the fact that our merchandise is made to order there are no cancellations, exchanges or refunds accepted. All sales are final.

Tuxedo and Suit Rental Agreement
When renting a tuxedo or suit if measurements cannot be done in store by our consultant measurements are to be sent in via e-mail or fax. Lucille’s and Val’s is not responsible for any incorrect measurements done outside of the store and the customer will need to pay for expedited shipping costs if pieces are incorrect as a result. Every customer must provide a credit card number which is kept on file in case the tuxedo is damaged, late, or not returned. There is a late fee of $45.00 every day the tuxedo or suit is late. If the tuxedo is not returned within 7 days of the return date the customer will also be charged the cost of the tuxedo. The return date is always the Monday following the wedding by 5 pm.
The rental agreement is as follows:
“Renter will be responsible for damage to the Formalwear (as defined below). The damage only relates to damage to the Formalwear and does not relieve Renter from the obligation to pay Lessor for the full amount whether by direct payment or by a charge against the Renter’s credit card account. In the event of loss, theft, disappearance or any other failure such as not returned by said date.
Lessor hereby leases to the person or organization whose name is listed above (herein called “Renter”), and Renter, hereby rents from Lessor the Formalwear and accessories described forth above and below, for the period commencing on Pick-up and terminating on the return date. Renter shall return to Lessor no later than the close of the next business day of lessor on return date, in good condition and with no damages or defects. Late fee is $45.00 per day.”